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In this video tutorial on ServiceNow ITSM implementation, the presenter guides viewers through configuring mandatory fields on the change request form. The key tasks include setting the following fields as mandatory before submission: requested by, configuration item, implementation group, implementer, impact description, planned start, planned end, justification, implementation plan, back out plan, and test plan. Additionally, new fields are created for outage type, which offers three choices (degradation, outage, no outage), along with outage start and end fields for date and time inputs. The tutorial emphasizes ensuring these fields are mandatory to enhance the change management process.