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In this tutorial on ITSM implementation with ServiceNow, the presenter guides viewers through configuring mandatory fields on the change management form. Key tasks include designating specific fields as mandatory prior to submitting a change request, such as requested by, configuration item, implementation group, implementer, impact description, planned start and end dates, justification, implementation plan, back-out plan, and test plan. Additionally, the tutorial covers creating a new field for outage type with three options: degradation, outage, and no outage, along with mandatory date and time fields for outage start and end.
