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In this video tutorial on ITSM implementation with ServiceNow, the focus is on configuring mandatory fields in the Change Management Form (Change Request Form). The tutorial outlines key tasks: first, making several fields mandatory before change submission, including 'Requested By,' 'Configuration Item,' 'Implementation Group,' 'Implementer,' 'Impact,' 'Description,' 'Planned Start,' 'Planned End,' 'Justification,' 'Implementation Plan,' 'Backout Plan,' and 'Test Plan.' Secondly, the video discusses creating a new field titled 'Outage Type' with three options: 'Degradation,' 'Outage,' and 'No Outage,' along with 'Outage Start' and 'Outage End' date and time fields, which also need to be made mandatory.