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Replace Mandatory Field in the IOU

Replace Mandatory Field in the IOU

Aug 6th, 2022

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How to Replace Mandatory Field in the IOU

4.7 out of 5

6 votes

In this video tutorial on ITSM implementation with ServiceNow, the focus is on configuring mandatory fields in the change management form. The presenter outlines the first task of setting specific fields as mandatory before a change request is submitted, including "requested by," "configuration item," "implementation group," "implementer," "impact description," "planned start," "planned end," "justification," "implementation plan," "backout plan," and "test plan." The second task involves creating a new field called "outage type," which offers three options: degradation, outage, and no outage, along with fields for "outage start" and "outage end" that will capture date and time. The final task is to ensure these newly created fields are also mandatory.

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