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In this video tutorial on ITSM implementation with ServiceNow, the focus is on configuring mandatory fields in the Change Management form. The presenter outlines the first task of making specific fields mandatory before submitting a change request, including "requested by," "configuration item," "implementation group," "implementer," "impact description," "planned start," "planned end," "justification," "implementation plan," "backout plan," and "test plan." The second task involves creating a new field called "outage type," which will offer three choices: degradation, outage, and no outage, along with "outage start" and "outage end" fields that capture date and time. The final task is to ensure that these newly created fields are also mandatory.