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Replace Mandatory Field from the IOU

Replace Mandatory Field from the IOU

Aug 6th, 2022

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How to Replace Mandatory Field from the IOU

4.9 out of 5

60 votes

In this video tutorial, the presenter focuses on configuring mandatory fields within the change management form, specifically the change request form, as part of ITSM implementation training. The first task involves setting fields such as requested by, configuration item, implementation group, implementer, impact description, planned start, planned end, justification, implementation plan, backout plan, and test plan as mandatory before change submission. The next task introduces a new field, outage type, with three options: degradation, outage, and no outage, alongside the creation of outage start and outage end date and time fields. The final task is to ensure these newly created fields are also set to mandatory.

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