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In this video tutorial on ServiceNow ITSM implementation, the presenter demonstrates how to configure mandatory fields on the Change Management Form (Change Request Form). Key tasks include making specific fields mandatory before submission, such as Requested By, Configuration Item, Implementation Group, Implementer, Impact Description, Planned Start, Planned End, Justification, Implementation Plan, Backout Plan, and Test Plan. Additionally, the tutorial covers creating a new field for Outage Type with three options (Degradation, Outage, No Outage), and adding Outage Start and Outage End fields, which will be formatted as date and time inputs. The presenter emphasizes the necessity of these configurations for effective change requests.