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[Music] please subscribe to my channel and click on the bell icon to get the regular updates of my channel and do not forget to like comment and share hello everyone welcome back to sas with servicenow this is part of itsm implementation mock training out of the box servicenow does not give lot of mandatory feels however mandatory fields are very much needed to perform better analysis of data and reporting in this video we will configure mandatory fields on incident form and we will start with making fields mandatory in all the condition on incident form and those fields are caller category subcategory configuration item assignment group shot description and if you want you can also make mandatory some other fields as well like maybe description the next task would be making fields mandatory only on only when state of incident is not new or cancelled and that field is assigned to so assigned to should be mandatory if state is not new or cancelled that means in other states assigned to