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hi Shelly and the marketing teams thanks so much for taking time joined the briefing of customer service report today and this our objective on delighting our customers it makes sense for start understanding of customers issues we found that our customer requests are gross through the last year and even though there is relatively low in February and December are regarding the console requests and we also found that especially in the fourth quarter we have the peak console requests in the trouser chest so we are other drivers of the increasing customer requests when we break down the customer issues we found that the top five customer issues are debating on payments of who and know performance and job contact me citation information editorial and tools and the recess saying the most and foremost customer issue is debating and payments which has the most customer requests and also we want to understand a where our customers is such easiest and we found that the United States at the marke
