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Hospitals are mandated to distribute patient satisfaction surveys under the Affordable Care Act, aimed at gathering data on patient perspectives to enable meaningful comparisons between facilities. These surveys help hospitals improve care quality, enhance accountability, and promote transparency, as results can be shared publicly. The data can negatively impact hospital finances; higher scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) lead to better reimbursement rates. To boost HCAHPS scores and enhance internal quality initiatives, a comprehensive approach involving all staff interacting with patients is essential. This initiative emphasizes returning to fundamental principles of care.
