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Assessing customer satisfaction can be inconsistent, as feedback often stems from extreme experiences—either very positive or very negative. For instance, restaurant reviews can swing from praising the food as the best ever to criticizing it harshly. Many customers who have merely satisfactory experiences tend not to leave reviews, creating a skewed perception of overall satisfaction. To gain a more accurate understanding of customer sentiment, businesses should actively solicit feedback from those who might have had neutral experiences, as this group often remains unrepresented in reviews.
