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In this video tutorial, viewers learn how to set up business letters in Microsoft Word. The first step is to adjust the top margin from 1 inch to 2 inches. This can be done by navigating to Page Layout, selecting Margins, and then choosing Custom Margins to make the adjustment. The viewer is instructed to type "2" for the top margin for efficiency. After confirming the change, the cursor will reposition to indicate the new margin. The tutorial indicates that the next step involves changing the font style, size, and spacing options, although specific instructions for these changes are not provided in the excerpt.
