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you [Music] in this video you will learn how to correct a paid or unpaid invoice these actions can be used if you make a mistake or if a customer requests a change if the posted sales invoice has been partially or fully paid you would have to create a sales credit memo to do this choose the search icon in the top right enter sales credit memo and choose a related link click the new action in the ribbon select the customer you wish to credit and then choose the get posted documents to reverse action you can filter the line shown by selecting the type of post document in the document option field select the lines you wish to credit and then the okay button the line information from the posted document will be inserted onto the credit memo enter or amend the lines and then choose the post or post and send action you can change the sending method by choosing the lookup button in the descent to document field to correct an on page posted sales invoice choose the search icon in the top right