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82% of U.S. consumers stop doing business with brands due to poor customer service, highlighting the importance of customer delight at all touchpoints. Poor customer satisfaction can negatively impact business health, leading to lost customers, decreased sales, and lowered employee morale. To ensure customer satisfaction, collecting feedback throughout their journey is crucial. A customer satisfaction survey, like ProProfs Survey Maker, allows you to create customizable surveys and gather actionable feedback efficiently. ProProfs is a versatile tool that enables you to ask any question in any format, making it easier to capture valuable insights.
