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In this tutorial, Trent Canelly emphasizes the importance of customer satisfaction surveys in improving products, marketing, and sales. He explains why direct feedback from customers is essential for understanding how to take your business to the next level. Trent discusses when and how to ask for surveys, how to structure them with the right questions, and how to analyze the data for meaningful insights. As a marketing strategist, he focuses on helping businesses improve through marketing, sales, and analytics.
