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hi welcome to the video how to career report to show the average time to close an incident in order to create this report well need a custom formula fill in the incident object so lets get started in the quick time bots type object manager search for the incident feel in the fusion relationship section click on new select formula type and click on Nets give it a name in the formula return type select number if you dont want to display decimals you can change it to zero here click on nets now we need to create a formula in the function section we need to check if click on insert replace the logical test with insert field stayed open equals true if the record is open we are going to calculate now click on insert function subtract operator insert field open date if the wrecker is closed we need to calculate closed date subtract operator open date again click on check sentence no errors and click on nets specify the field visibility and click on Nets finally select the page layout that
