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welcome to dentimax in this video were going to go over some additional options related to the claim screen to begin well open the claim screen and at the top of the screen i want to find all of my claims that have failed for primary insurance failures are typically caused when youre missing a point of data that is required on the claim such as the patients date of birth or even the subscriber date of birth the gender the subscriber id and a number of other factors that the clearing house and the insurance payer look for in order to validate that patients identity in order to pay the claim so denmax will mark the claim as a failed claim validation if youre missing one of those items so that you dont spend money and time sending a claim thats just going to get rejected and turned back around to you one of the new features we have available is to update the claim status just by simply right-clicking and clicking update claim you can also revalidate a claim from here as well witho