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hello and welcome to the video how to invoke a template based on service request input field response sometimes you may need to create either a task or change request record when an end-user provides an a specific response in a service request in this video Im going to show you how to use in both template option in order to achieve these so lets go to remedy force administration tab and open one of your request definitions click on configure application requires definitions Im gonna use the service request test in input section you can see I have three questions one of those is stats jack-bots and pigleys in the first scenario if the end user select these jackpots Im going to generate an a specific task so the first thing we need to do is add the test template so lets go to fulfillment tab click on the Add icon and select existing template I previously created template so Im going to select it as you can see has been added to the fulfillment template list now lets go back to th