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get your free copy of the complete tutorial at .att.com/biz two customers four returned merchandise discounts and other types of credits to issue a credit memo to a customer open the credit memos window by selecting tasks credit memos from the menu bar at the top of the window use the customer ID drop-down to select the customer to whom you are issuing the credit enter the date of the credit memo into the credit date field and enter the due date of the credit memo into the due date field leave the credit number field blank if you plan on printing the credit memo otherwise fill in this field with the credit memo number that was assigned to the transaction the customers information appears in the customer pio and sales rep fields if available you can change these values if needed to enter a return authorization number enter it into the return authorization field the customers terms appear as a hyperlink under the terms label if you need to change the terms click this link 12 in a terms