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hello my friends David Kessler here and welcome back to the studio today Im answering a question from a student and their question was what do you do about refunds for artwork for instance if somebody gets a painting they dont like it they want a refund how do you handle that I think theres you know in a million artists theres probably a million each one would tell you a different approach that they might have in that situation what I do I can only tell you what I do my approach is I dont do refunds of artwork Ill do an exchange for painting of equal or greater value but I will not do a refund whatever approach you take on the platforms where you sell your artwork lets take website for example if you sell on your website like I do you need to have a written policy on the website that says what your refund or exchange policy is you have to have that in writing to protect yourself number one and so that the party buying the artwork knows the parameters by which theyre buying the