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this video shows how to edit the drop-down lists in topdesk first go to the navigation menu and click on settings there are two types of drop down lists there are general drop down lists you can find on each card but there are also drop-down lists for modules first we are editing the general drop-down lists to do this go to functional settings then click on general drop-down lists for example we look at the drop down menu that needs to be filled out when changing or archiving a card here we can add a reason for archiving or for change then click on save you can move the location of the field higher up or down by clicking the arrows on the right or you can sort them alphabetically you can also set a value as a default value after which it becomes bolded if a value is set as the default it will show automatically besides general drop-down lists you can also find them for each module in this example we will use call management here we see the drop-down list now we choose the entry of the
