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were going to show how business by design handles service related issues first well create a service request for a problem that were having then well assign that service request to an employee to look into once its determined that that cannot be fixed remotely a service order will be created so and the service order will identify that we need a replacement part and also that we need and our on site from these service order we will create a purchase order to purchase a replacement part and have it shipped to the customer site and we will create a purchase order to contract with a contract employee to go out to the customer site to the replacement part then well chord the fact that the part had been received by the customer and that the contract installer had done the work we will also record how much time he spent on site well also record the serial number for the part that was received out there thank you we have a problem with a piece of equipment at our customer site its be