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In the video, the speaker shares two mistakes made during a signing process. They found an original death certificate in the document package and assumed they should return it to the signers, as there was no accompanying note. However, the speaker failed to recognize that the death certificate needed to be sent to the county along with an affidavit of death of trustee. The escrow officer called later to inquire about the missing death certificate, highlighting the importance of clarifying the handling of such documents before proceeding. This emphasizes the need for thorough communication and understanding of document protocols in escrow processes.