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hello everybody this is John mark calling from funding gates and today what were going to cover is payment reminders that actually work and so basically your customers they have a ton of other suppliers and vendors that they need to pay right that they need to prioritize so its the squeaky wheel that gets the grease right so whichever supplier and vendor has the most disciplined and systematic outdocHub process right and never drops the ball right and its consistent is able to climb up the priority list right so basically you know for each customer segment right for several weeks and months every single week you need to essentially apply to touch points one phone call one payment reminder and then you can include other tasks along side of that could be sending a fax sending a snail mail sending a LinkedIn message visiting in person whatever it is but the bare minimum is at least one phone call and one payment reminder a week okay so today what were going to go through are a couple o