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thank you all so much for being here im really glad that were gonna have an opportunity to talk a little bit about what to do when we need help because our employees dont want to change so todays presentation is really going to be an introduction to organizational change management and before we actually get started with this i just want to mention that some of you may have attended a few of my webinars in the past as such you might know that i teach a lot of itil concepts and todays presentation is actually based on two very important itil publications first we are going to rely very heavily on the itil practitioner guide and how it helps us to understand organizational change management second i also want to give you kind of a sneak peek into the itil4 organizational change management practice guide and what are some of its recommendations for organizational change management when your people just dont want to change so for todays session i want to cover five topics first i wa