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Hey there, my name is Tyler Gao and I am an operations intern with TELS. For my normal day-to-day responsibilities, I would say they involve: being on the phones in order to communicate with and help out customers. Outside of my normal day-to-day responsibilities, Ive also been making an effort to get into more technological projects, as I am a computer science major. So something really cool that Ive done recently, is Ive worked with a visiting researcher / professor from MSOE. We worked on an AI tool that would l allow us to read through entire warranty documents and it would just spit out the important details to us. One of my favorite things about Direct Supply would have to be the amount of things that they send us. Whether it be t-shirts or candy or gift cards or pizza, theyre always sending you things an its just a great time. Thats not my most favorite things - theres a bunch of great things about Direct Supply - but I would say that one would be the cherry on top.