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hello everyone in this video we will see how can we generate a report for the incidents which are handled by your team and these will include the incidents those are transferred to other teams as well because you might need to take a report out on which particular incidents your team has actually worked on because it might be a possibility that your team has spent large amounts of time on a ticket but it has been resolved by some other team for that we will now go to service now and go to reports and create new if you dont know how to create reports in servicenows please click on the top right corner and i will give the report name here may be incidence handled by my team and i will select the incident metric table this incident metric table stores all the changes that have been made to your incident based on some definition so there are some definitions which are created out of the box for example you can see here create to resolve duration so how much time it took to actually resol