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This training presentation on the Access Online Provider Portal focuses on the procedures for suspending, replacing, correcting, or voiding claims. It covers the professional UB-004 and ADA dental claim form types. A replacement claim adjusts a paid or denied claim or recoups an overpayment, requiring all original lines to be resubmitted, even if unchanged, while omitting the line to be recouped. A complete void entails fully recouping a paid claim. The presentation emphasizes that initiating a recoup for one line is preferable if the entire payment needs to be refunded. It also notes that the Division of Business Finance has specific requests for providers regarding these processes.