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[Music] hi guys everywhere typical video on four things to think about when you do a telephone consultation as part of an assessment like csa rca uh club two for example or any communication skills based exam what to think about if you get a telephone consultation and how to get it off to the right start so ill talk about those four things and also at the end of the video ill tell you about how you can get 10 off any of our communication or role play based exam online courses our csa 125 rca 90 plato communication skills online course how do you get 10 off ill talk about that at the end lets start with four key things to think about the beginning of a telephone consultation so the first thing that i often see people miss out when they do telephone consultations is identity youve got to make sure that youre the right person on the other end of that phone you dont know if that persons brother sister mother father friend you cant see theres no visual so youve got to make sure t
