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what if a customer wants to pay less for an invoice that you sent them in that case you would have to make a credit memo if you have any questions about this topic you can leave them in the comment section below and Ill do my best to help you and of course if you feel the video helped you I hope you will click like and dont forget to subscribe to get updates on new videos that come out all the time a credit memo is the document you would make if a customer wants a return or a refund from a previous invoice making the credit memo requires the exact same steps as making the invoice it has the opposite effect of an invoice in every way you must use the same items or the same income accounts that were on the original invoice that is being credited so on the original invoice when you created it at the beginning the income went up because the invoice indicated that you earned income and the balance of the customer in the accounts receivable records also increa