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hello this is QuickBooks Online certification exam section three of five the topics Ill be covering are customer statements credit memos payments deposits accountant tools journal entries and some workflow questions all right so lets look at customer column in the plus sign New link that you get on the navigation pane so these are all the features that are under the custom account the first column on the left when you hit plus sign new this is right out of your training section and it just kind of goes over the transaction type and then where it posts to for example invoice thats when you Bill a credit customer so it says its sales on account and it posts to accounts receivable so Im not going to read all of this it is in your training section but this goes over all the different um customer features and the plus sign new section now the sales workflow it has the following steps you make a sale that would either be going to plus sign new for sales receipt if it was cash or if you