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if customer complaints hurt your feelings this post will change everything this is part one of two most series of information hey guys Im Rachel Im a former Studio owner turned direct response copywriter who writes emails opt-in Pages funnels product descriptions Etc basically anything with words that are strategically worded for more clicks more spells and more enrollment so lets get started lets start off with a story that Im sure you guys can all relate to um so here I was on the phone and on the other end is a mom my six-year-old skip turn in class yesterday she complained and then added the instructor didnt even notice just let my daughter stare off into space and didnt even remind her that it was her turn so in this situation I bit my tongue so that the thoughts boiling inside my head would not Escape through my lips travel through the phone that was pressed to my ear and sever a customer relationship which of course would set off a ripple effect tarnishing the reputation