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hello my name is Jason Miller founder of Aspen now solutions and were about to unlock the power of service now I want to thank all twelve hundred and fifty-two subscribers never thought that wed get to this amount I really appreciate it if youre new to the channel all you have to do is click Subscribe and youre basically facilitating the mission of transferring knowledge to people who need it most I promise I never Im never gonna give out the user data at any third party so any sort of data that comes across some in terms of notifications on who you are and all that stuff that remains with me and it will be under lock and key so just wanted to put that out there today what we are going to do is look at the incident forum and weve received a requirement that we want or the help desk wants the state field when its pending shipment that the on hold reason will change to a waiting vendor so how are we going to do this we are going to do this with a client script on change client scr