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The speaker recounts being placed on a "Behavior Improvement Plan" at their job as a staffing recruiter in Sydney, Australia, in 2018. They describe a meeting with their boss and her superior, where they received serious feedback about their attitude. The boss described the speaker as hardworking and effective in producing results, but emphasized the need for immediate change in behavior. The speaker acknowledges their previous arrogance and recognizes the validity of the criticism aimed at their attitude, expressing a commitment to improve.