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Customer satisfaction feedback can be inconsistent, often showing extreme opinions. When looking at reviews, such as on Yelp or Google, it's common to see polarized comments—some praising a restaurant's food while others express strong dissatisfaction. This phenomenon occurs because people are more inclined to leave feedback when they feel extremely satisfied or very unhappy, neglecting the more average experiences. Most customers fall somewhere between these extremes, having a decent experience that doesn't prompt them to leave unsolicited reviews. Therefore, businesses need to find ways to encourage feedback from those customers who had a satisfactory but unremarkable experience.
