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[Music] thank you part one you will hear a conversation between a student and a walking tour guide firstly you have some time to read questions one to five hello walking tours hi is that Oxford guided walks yes it is would you like to book a tour around Oxford well Ive already booked a tour but I need to cancel it two of my friends can no longer make it on Friday so we have decided not to go ahead Id like a refund if possible oh I see and which tour had you booked for please it was the Harry Potter tour okay do you have the booking reference number its on the ticket I havent got it with me well when did you book the tour for do you remember it was on Friday the 15th of June at two oclock okay let me check your name so I can find you on the system you are its Dave Chu thats c h double O is it its c h e w right Ill just get the details on the screen I live in plumstead London and did you pay by credit card or debit card a paid by debit card for myself and four other people now t