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good morning everyone my name is uh jeffrey daggerpot im a senior vice president with the coker group who heads up our i.t service line im going to do something a little different today and record a short video and im going to go tick tock style on everyone and try to keep this to under three minutes lets see if i can do it so todays topics were going to cover the five fatal i t contract mistakes that we most commonly see so lets jump right in as i know your time is valuable number one buying defective software uh you may not obviously see defects in a demo but you certainly do after you go live and you might be surprised to know that the vast majority of vendor contracts only allow for a 90-day warranty meaning the warranty expires before you even go live on the product that is an absolute easy fix the warranty should maintain for the duration of the contract new releases upgrades there could be future defects so you never want to be using software without a warranty again a re