Easily Replace Advanced Field to the Customer Return Report

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How to Replace Advanced Field to the Customer Return Report

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hello welcome to this video in which we will look at how to manage a companys reverse logistics processes in an orderly fashion to maintain control throughout the execution of returns we will start examining the benefits to be achieved by controlling and taking charge of the reverse logistics process the customer experience will be improved and by having a uniform and clear returns process all process steps will be controlled and quickly executable having the entire end-to-end process visible will give transparency and clarity for everyone who must decide on an action logistics handling cost is minimized through limiting the number of touches in the returns process and replacement and refunds during warranty periods will be controlled through actual logistics events let us look at the concept traditionally logistics has focused on moving goods from a provider to the user reverse logistics is basically the same process however it is in done in the reverse order as distribution models h

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What is the purpose of returns management?

Returns Management can help you identify ways to reuse, resell or recycle materials that would otherwise end up in a landfill. This not only helps profit margins, but it also helps improve your brands reputation for social and environmental responsibility.

Which activity should be performed when customer returns takes place?

Sales Department may take any one of the following actions during the return process. Approve the complaint and create a credit memo. This is done when customer wants refund for the goods. The system creates credit memo to customer with reference to sales order.

What is accelerated returns process in SAP?

Accelerated return (document type CBAR) is used to manage your return order and refund. Return reason and other information can be maintained in accelerated return. Inspection step is normally expected as input for further refund and logistic follow up decisions.

How do I process a customer return in SAP?

This business process runs as follows: You supply the customer. You create a recall (optional). You start the return process (optional). You process the customer returns. You release the customer returns to Sales and Distribution (SD). You post goods receipt for customer returns. You close customer returns (optional).

What is advance return management?

This component enables you to manage customer returns. Functions have been enhanced to support you during the entire returns process. Customer returns involve the return of goods from a customer to a company location.

What is return management process?

Returns management is a process in retail and e-commerce that starts with customers wishing to return a product, and ends with the business collecting, organizing, and restocking that product.

What is the reason for return delivery in SAP?

If you want to return delivered goods to the vendor for some reason (for example, due to poor quality or because they are damaged), you can use this function to return the goods, even if you have already posted the goods receipt.

What is advance return management in SAP?

When you release a returns request in the complaints document, the system creates a returns order for Advanced Returns Management in SAP ERP. You can monitor the entire returns process in the complaints document. To enable this, data is transmitted from Advanced Returns Management to the complaints document in SAP CRM.

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