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[Music] good morning good afternoon and good evening today we will review the advanced replacement process lets begin with advanced replacement overview what is advance replacement this is a program that is offered as a premium service with this service we can provide our customers with hardware replacements on the same day or next business day advanced replacement offers you immediate benefits such as reduce system downtime minimize the amount of spare parts required for your inventory a cost savings for reduction of spare parts required for your inventory elimination of costly repairs and lengthy repair turnaround time elimination of carrier costs the ship defective product conscious repair centers and spare parts to be received with the latest firmware our customers can choose from several options to meet their advanced replacement needs such as our four-hour delivery option where a part arrives on site within four hours of an rma assignment or our next business day delivery option