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hello welcome to this video in which we will look at how to manage a companys reverse logistics processes in an orderly fashion to maintain control throughout the execution of returns the views information or opinions expressed are solely those of the individuals involved and not those of the individuals employer or any other group or individual we will start examining the benefits to be achieved by controlling and taking charge of the reverse logistics process the customer experience will be improved by having a uniform and clear returns process all process steps will be controlled and quickly executable having the entire end-to-end process visible will give transparency and clarity for everyone who must decide on an action logistics handling cost is minimized through limiting the number of touches in the returns process and replacement and refunds during warranty periods will be controlled through actual logistics events in this demonstration we will see the following happen we rec