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[Music] hello my name is douglas brosseau and today were going to look at insurance overpayments insurance take backs and refunds all right so lets get started here i want to share my screen here we are okay so lets first look at insurance overpayments all right so were going to navigate down to billing functions and reports then we have this window down here called payments adjustments and refunds were going to hop into there now in in the pcc in the practice management system um youre not actually going to post the overpayment on the specific account that its for um the reason for that is were posting these over payments as if they were personal amounts because you know that insurance payments always need to be linked to a charge okay if we were to post an insurance overpayment on a specific account then its going to try to pay off any personal balances because it thinks its a personal payment okay so what were going to do is were going to post these insurance overpayment