Easily Replace Advanced Field from the Customer Return Report

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How to Replace Advanced Field from the Customer Return Report

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hello welcome to this video in which we will look at how to manage a companys reverse logistics processes in an orderly fashion to maintain control throughout the execution of returns we will start examining the benefits to be achieved by controlling and taking charge of the reverse logistics process the customer experience will be improved and by having a uniform and clear returns process all process steps will be controlled and quickly executable having the entire end-to-end process visible will give transparency and clarity for everyone who must decide on an action logistics handling cost is minimized through limiting the number of touches in the returns process and replacement and refunds during warranty periods will be controlled through actual logistics events let us look at the concept traditionally logistics has focused on moving goods from a provider to the user reverse logistics is basically the same process however it is in done in the reverse order as distribution models h

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How do I process a customer return in SAP?

This business process runs as follows: You supply the customer. You create a recall (optional). You start the return process (optional). You process the customer returns. You release the customer returns to Sales and Distribution (SD). You post goods receipt for customer returns. You close customer returns (optional).

What is advance return management?

This component enables you to manage customer returns. Functions have been enhanced to support you during the entire returns process. Customer returns involve the return of goods from a customer to a company location.

What is accelerated returns process in SAP?

Accelerated return (document type CBAR) is used to manage your return order and refund. Return reason and other information can be maintained in accelerated return. Inspection step is normally expected as input for further refund and logistic follow up decisions.

What is advanced returns management SAP?

You can use this process to manage customer returns and supplier returns. Customer returns are returns from a customer to a company location or an external vendor.

What is advanced return in SAP?

When you release a returns request in the complaints document, the system creates a returns order for Advanced Returns Management in SAP ERP. You can monitor the entire returns process in the complaints document. To enable this, data is transmitted from Advanced Returns Management to the complaints document in SAP CRM.

What are return orders in SAP?

You create a returns order to trigger the customer returns process. In a returns order, you enter information that is the basis for the subsequent logistical and financial processing of the return.

What is return process in SAP?

SAP SD Return Order Process with Credit Memo. You need to create SAP SD Return Order document. Run the transaction VA01, select the sales document type (Sales Order Return), and enter the necessary sales area. Create SAP SD Return Sales Order. Press Enter button.

Which activity should be performed when customer returns takes place?

Sales Department may take any one of the following actions during the return process. Approve the complaint and create a credit memo. This is done when customer wants refund for the goods. The system creates credit memo to customer with reference to sales order.

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