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In this video, Jake Lett demonstrates how to create a custom HubSpot quote using a rich text field for the description. This rich text field allows for formatting options such as bullet points and links. He addresses a challenge he encountered while working on a quote, where the formatting options for the description text are limited, specifically regarding text alignment and the addition of links. To resolve this, he explains the need to create a new description property that supports rich text instead of just multi-line text, prompting viewers to navigate to site settings to initiate this process.