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Mike Cayley from the Automotive Training Institute discusses the "Three Cs" as a method for maintaining organized work orders in automotive service. The first C is "Concern," which refers to the specific issues a customer has, such as squeaking brakes, leaks, or burnt-out headlights. It's important to clearly separate multiple concerns. The second C is "Cause," where technicians assess the vehicle to determine the reasons behind the customer's concerns. The final C is "Correction," which outlines the necessary actions to resolve the customer's issues. By following this structure, technicians can effectively communicate the story of the vehicle's service.