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In this tutorial, viewers will hear various recordings and answer questions based on them. Each recording will be played only once, and participants are advised to answer the questions as they listen. They will have time to read instructions and check their answers, with 10 minutes provided at the end to transfer responses to an answer sheet. The first recording features a woman, Anna Greaves, calling a travel agent to book a holiday. The agent, Darren, begins by confirming her name and spelling it. Participants should focus on the conversation as they answer questions 1 to 7, as they will not have a second chance to listen.