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In this video, Galen, a web designer, shares how implementing templates and automations through a CRM (customer relationship management) tool transformed his business. Initially hesitant to adopt a CRM due to feelings of inadequacy, he later recognized that lacking such systems hindered his growth. Now, he firmly believes that all service providers should utilize a CRM to effectively manage daily operations. He presents HoneyBook as the CRM he currently uses, emphasizing its significant impact on his productivity. The tutorial will focus on how to swiftly create proposals using this tool.