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In the video, Galen, a web designer, shares how implementing templates and automations significantly saved time in his business. He initially resisted using a Client Relationship Management (CRM) tool, thinking his business wasn't established enough for one. However, he realizes that lacking proper systems hindered his growth and scalability. Now a firm advocate for CRMs, he emphasizes that every service provider should utilize them to manage day-to-day operations effectively. Galen specifically highlights his use of HoneyBook and its transformative impact on his workflow. The tutorial focuses on demonstrating how to quickly create proposals.