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Hospitals are mandated to distribute patient satisfaction surveys under the Affordable Care Act. These surveys gather data on patients' perceptions of care, enabling objective comparisons across hospitals on consumer-relevant topics. The results can aid hospitals in improving quality, accountability, and transparency. They can also be publicly reported, impacting a hospital's financial standing—higher HCAHPS scores lead to greater reimbursement. An all-inclusive approach is essential to boost HCAHPS scores and enhance internal quality initiatives, emphasizing that improving patient experience involves everyone interacting with patients, not just nurses or providers.
