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In this SOP video, Karl discusses the importance of service agreements for managed service providers, highlighting seven reasons to have or update these agreements. He emphasizes that the service agreement is not merely about the services provided, but fundamentally about the client relationship. It establishes the groundwork for the partnership, setting expectations for both parties while reflecting the provider's branding and professionalism. Additionally, having a contract is essential for maintaining accurate tax records, a growing concern in many countries, including the U.S.
