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In this video, Galen, a web designer, shares his experience with creating templates and automations that have significantly saved him time each week. He discusses the importance of using a Client Relationship Management (CRM) tool, which he initially overlooked, believing his business wasn't "legit" enough for it. Reflecting on his past, he notes that not having the right tools and systems hindered his growth. Now, he strongly advocates for every service provider to utilize a CRM. Galen specifically mentions using HoneyBook, which has transformed his business operations. The tutorial will focus on how to quickly create proposals using this tool.